Terms & Conditions
Availability
Our booking system is live 24/7 meaning it can be used at any time to make bookings. If an appointment date/time is not showing, this means it is unavailable and unfortunately we cannot accommodate you.
Booking an Appointment
All bookings must be made on our booking system which you can access via our website.
We do not take bookings via dm, text or email – you will be sent to the bookings system to make your booking so that you can confirm our T&C’s.
You will pay a booking fee to secure your appointment date and time. This fee is not refundable unless discussed so please ensure you are happy with the date and time you have selected.
If you need to reschedule your appointment please contact us as soon as possible and we will try our best to accommodate you. Please ensure that you let us know 48 hours prior to your appointment if you wish to reschedule, failure to do so may result in losing your deposit.
Cancellations
If you wish to cancel your appointment please let us know 48 hours before your appointment date so that we can make the date/time available for someone else. Your booking fee will be refunded if we are aware of your cancellation 48 hours before your appointment.
Consultations
We offer in clinic consultations for a fee which is redeemable off the treatment once booked.
If you go straight to booking a treatment without a consultation on a day prior to your treatment and change your mind about receiving the treatment the booking fee will cover the cost of the consultation we would have just completed.
Lateness
We have a 10 minute allowance for lateness and we are very strict on this.
If you are more than 10 minutes late to your appointment unfortunately we will not be able to treat you and you will lose your booking fee.
Each appointment is allocated enough time to complete it effectively and safely and we refuse to rush your appointment or run over into somebody else's appointment time.
If you are going to be late please contact us as soon as possible so we can try to accommodate you.
Age Restrictions
You must be 18+ for all Injectables.
Failure to show ID will result in your treatment being cancelled and you will lose your booking fee, therefore please ensure you have photo ID displaying your date of birth with you upon arrival.
Attending the Clinic
Children are not permitted in the clinic due to health and safety reasons.
Illness
If you are unwell please do not attend your appointment to prevent the spread of infection to staff and other clients.
Photography & Consent
We must take before and after photographs for our insurance policy. Please ensure you inform your practitioner if you do not want these to be used for social media and marketing purposes.
Payment
We accept cash and card payments.
Treatment Refusal
We will refuse to treat you if you try to force us to carry out treatment that we do not recommend for you. We have to manage your expectations correctly therefore if we believe you are suffering with a mental illness or body dysmorphia we will not carry out any treatment.
Refunds
We do not offer refunds under any circumstances.
Complaints
If you have any concerns regarding your treatment this must be brought to the clinic’s attention within 28 days via our email ….. where you will receive a response within 5 working days.
Change of Mind
If after your treatment you decide you have changed your mind and want to remove your dermal filler you will be responsible for all costs.
Photo Permission
All clients agree (unless we are contacted before the appointment and asked not to do so) to have the results of their treatments (hair/beauty/aesthetics) posted on the website and across social media.